Support Engineer – Veterinary HealthTech

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Customer Lifecycle Management: Manage technical onboarding, including provisioning environments, configurations, integrations, and data imports, as well as decommissioning through data exports, environment teardown, and access revocation.

• Data Migrations & Quality: Execute structured data migrations across systems, ensuring data validation, transformation, and quality assurance to maintain data integrity.

• Technical Ticket Resolution: Take ownership of resolving technical tickets escalated by the Customer Experience (CX) team, addressing environment troubleshooting, bulk updates, and complex platform challenges.

• CX Partnership & Communication: Work closely with Customer Success and Implementation managers to clarify technical requirements and effectively communicate outcomes.

• Automation & Process Improvement: Identify recurring issues and develop tools, runbooks, and automation solutions to decrease ticket volume and expedite resolution times.

⛳️ Requirements

• SQL & Database Management: Advanced skills in crafting and executing complex queries for data extraction, transformation, validation, and large-scale migrations across relational databases.

• AWS Cloud Infrastructure: Practical experience with core AWS services, such as RDS, S3, EC2, and ECS, to proficiently support and maintain cloud-hosted client environments.

• Kubernetes Orchestration: Solid understanding of cluster operations, pod lifecycle management, and troubleshooting workloads in containerized environments.

• Infrastructure as Code (Terraform): Hands-on experience in interpreting and applying Terraform configurations to enhance automated environment provisioning and decommissioning processes.

• Version Control & CI/CD (Git/GitHub): Strong proficiency in managing infrastructure repositories, including creating, reviewing, and merging Pull Requests for Terraform and Helm codebases.

• Helm Deployment: Expertise in deploying and managing Helm charts for efficient customer environment setups and teardowns.

• English Proficiency: Required C1-level fluency in both written and spoken English to facilitate effective communication, translate technical concepts into accessible language, and collaborate seamlessly across teams.

🏝️ Benefits

• 100% Remote Work: Experience the flexibility of working from a location that enhances your productivity. All you need is a laptop and a stable internet connection.

• Highly Competitive USD Pay: Receive an outstanding, market-leading salary in USD that surpasses standard market offerings.

• Paid Time Off: We prioritize your well-being with paid time off policies that allow you to relax and recharge as necessary.

• Work with Autonomy: Enjoy the flexibility to manage your own schedule, with an emphasis on results rather than clock-watching.

• Work with Top American Companies: Enhance your skills by engaging in innovative, high-impact projects with industry-leading U.S. companies.