This is a fully remote position, open to applicants in United States.

• Deliver nationwide break/fix technical assistance for photo finishing equipment through both outbound and inbound phone communication and email.

• Diagnose mechanical and software problems remotely utilizing NetOps, VNC, TeamViewer, and FIDS.

• Oversee website offerings and connectivity status to ensure smooth online operations.

• Reach out to retail locations regarding connectivity issues or product stock discrepancies to minimize downtime.

• Assist customers in navigating software and operational procedures during remote sessions.

• Help customers find part numbers, place orders for parts, and install customer-replaceable units.

• Provide support for device swaps that involve media drives, DX printers, and Dymo label printers, including setup and installation.

• Refer unresolved issues to the Depot, OSSN, and DFS departments.

• Proficiency with remote troubleshooting tools such as NetOps, VNC, and TeamViewer.

• Strong grasp of mechanical and software troubleshooting principles.

• Exceptional verbal and written communication abilities.

• Capacity to handle multiple tasks and prioritize proactive outreach to minimize equipment downtime.

• Familiarity with photo finishing equipment or similar technology is highly desirable.

• Detail-oriented, patient, and capable of offering clear, step-by-step guidance to customers.

• Competitive salary.

• Opportunity to work remotely while supporting a nationwide customer base.

• Collaborative and supportive work environment.

• Training and development opportunities to enhance your technical expertise.

Technical Support Specialist – Photo Finishing Equipment

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