Technical Support Specialist – Microsoft 365

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver support for Microsoft 365, encompassing Microsoft Exchange, Teams, and SharePoint, to corporate clients of a prominent global software company.

• Manage escalation calls and address tickets in compliance with SLA standards.

• Assume responsibility for customer concerns until resolution is achieved.

• Investigate, diagnose, troubleshoot, and determine solutions for system-related issues.

• Adhere to established protocols to escalate unresolved problems to relevant internal teams.

• Identify and resolve technical challenges effectively.

• Organize and oversee multiple ongoing issues at the same time.

⛳️ Requirements

• Proficiency in Microsoft processes or the Microsoft 365 environment.

• Strong written and verbal communication abilities.

• Availability to work shifts around the clock, including weekends.

• Must possess a laptop running Windows 11, a high-speed internet connection of at least 50 Mbps, TPM 2.0, and 16 GB of RAM.

• Exceptional problem-solving and analytical capabilities.

• Competence in providing detailed technical assistance in both written and verbal formats.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional growth and development.

• Flexible working hours and a supportive work environment.