Technical Support Specialist I, FME Form/Flow

This is a fully remote position, open to applicants in Canada.

📋 Description

• Offer personalized technical assistance to customers via email and Safe’s Community Q&A forum.

• Perform software demonstrations and develop proof of concepts for both new and existing clients.

• Design and present training materials, webinars, and presentations aimed at enhancing customers' FME knowledge, while also contributing to Safe’s Community by creating step-by-step tutorials and informative articles.

• Work collaboratively with other teams, sharing your expertise in initiatives such as testing new product features and supporting marketing campaigns for their promotion.

• Explore and assess various configurations and technologies to aid customers, colleagues, and developers.

• Stay informed about product advancements by participating in Feature Demos and testing the latest software versions.

• Recognize issues within FME and advocate for new and enhanced functionalities that will benefit our customers.

⛳️ Requirements

• 1-2 years of experience in customer service, technical support, or consultancy roles.

• Familiarity with common data challenges such as schema management, validation, and filtering.

• Experience with ETL processes and/or developing data/application integrations.

• Proficient knowledge of Windows operating systems.

• Strong communication skills to convey technical information in an understandable manner.

• Empathetic and focused on customer needs.

• Ability to work independently and as part of a team with minimal supervision.

• Self-driven and enthusiastic about learning new technologies (FME Platform).

• Capacity for critical thinking and problem-solving in complex situations.

• Effective collaboration skills and the ability to provide constructive feedback.

• Familiarity with AI tools and a keen interest in utilizing them for troubleshooting, documentation, or workflows.

• Prior experience with FME Form and/or FME Flow (Nice to Have).

• Basic knowledge of Linux operating systems (Nice to Have).

• Experience in system administration, networking, and configuration for enterprise software products (Nice to Have).

• Background in technical writing (Nice to Have).

• Familiarity with databases (e.g., PostgreSQL, SQL Server), various data formats (e.g., GIS, JSON), and/or stream processes (e.g., Kafka, JMS, RabbitMQ) (Nice to Have).

• Experience with Infrastructure as Code (IAC), containerized environments (Docker, Kubernetes), and cloud deployments (AWS, Azure, GCP) (Nice to Have).

• Experience using APIs (Nice to Have).

🏝️ Benefits

• Meaningful Work: Make a significant impact across our business, workplace, and data integration product.

• A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.

• Social Responsibility: Join a team that actively finds ways to give back. Enjoy paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.

• Learning & Career Development: We prioritize your ongoing learning and growth. Benefit from an annual learning budget and training programs funded by Safe.

• Flexible Working Hours: Enjoy flexible and remote-friendly work arrangements that suit your lifestyle. Work when and how you prefer.

• Work-Life Balance: We promote a healthy work-life balance at Safe. Enjoy 3 weeks of vacation to recharge, along with an additional 6 paid seasonal days off each year.

• Health & Wellness: Access extended health, dental, health or lifestyle spending, and counseling benefits from day one—no waiting period.

• Family Support: We are committed to supporting our employees during parenthood, offering a Parental Leave Top-Up Program for new parents through childbirth or adoption.

• Shared Success: Participate in Safe’s success with our bi-annual profit-sharing and RRSP/TFSA matching program.

• An Accessible Commute: No matter your commuting method, we are conveniently located near public transit, with complimentary parking and bike storage for our team!