Technical Support Specialist – Equipment Systems

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provides technical assistance to customers, sales, distributors, field service, and operations through phone, internet, or in-person interactions.

• Addresses intricate issues related to technical support.

• Onboards online customers via a web interface.

• Directs incoming calls to the relevant department.

• Records all support activities in Team Viewer, Salesforce, and other platforms.

• Generates inventory lists for necessary parts and/or equipment.

• Estimates costs for repairs and/or products.

• Engages in problem-solving and root cause analysis alongside the customer.

• Facilitates training for both internal and external staff on technical support.

• Performs additional tasks as assigned.

⛳️ Requirements

• An Associate’s degree or equivalent from a two-year college or technical school in Information Technology or a related field is preferred.

• 2+ years of prior technical support experience; or a comparable mix of education and experience.

• High level of proficiency with Windows OS, Android, and Apple devices, as well as the Microsoft Office Suite (particularly Outlook), and internet-based applications and tools.

• Experience in the cremation or deathcare sector is advantageous.

• Mechanical and electrical skills, including the capability to instruct others in using tools for equipment setup, installation, or calibration.

• Familiarity with CRM or remote support tools (e.g., Salesforce, TeamViewer).

• Strong analytical and problem-solving capabilities.

• Excellent verbal and written communication skills.

• Ability to prioritize, manage multiple tasks, and thrive in a fast-paced environment.

• Self-driven with a keen attention to detail, deadlines, reporting, and follow-through.

• Capacity to build and sustain collaborative relationships with peers, colleagues, and both internal and external clients.

• Ability to work effectively both independently and as part of a team in a dynamic, deadline-driven setting.

• Willingness to work overtime as required.

• Occasional travel, whether locally, nationally, and/or internationally, may be necessary.

🏝️ Benefits

• Clear career advancement opportunities for ongoing growth and development!

• Medical, Dental & Vision: Experience peace of mind with our comprehensive benefits package starting on day 1, including an employer HSA (Health Savings Account) contribution.

• Earned Time Off: Take time to recharge with earned time off that you can use as you wish.

• Paid Holidays: Enjoy paid holidays to celebrate special occasions and create lasting memories.

• Financial Perks: Participate in a 401(k) program with company matching and an Employee Stock Purchase Program.

• Education Perks: We are committed to your development and offer educational assistance to support your professional growth.

• Dependent Scholarship Opportunities: We value your family's future, providing opportunities for your dependents to achieve their educational aspirations.