Technical Support Specialist, Civil 3D

This is a fully remote position, open to applicants in North Carolina, +2 more states.

📋 Description

• Address support inquiries through various communication channels

• Record support interactions in a company-wide case management system

• Create concise articles documenting issues and solutions for our knowledge base

• Escalate unresolved issues to senior team members

• Investigate, confirm, and log product defects

• Oversee a personal queue of support requests

• Manage customer and partner expectations by providing regular progress updates

• Engage in product BETA programs and testing events organized by the product development teams

• Stay updated on enhancements in supported products relevant to the ENI industry

• Advocate for product management and development improvements

⛳️ Requirements

• Bachelor’s degree in Engineering or a related field

• Minimum of 3 years of experience in the ENI industry

• Proficiency or familiarity with Autodesk Civil 3D software in a production setting

• Experience in Customer Support and Troubleshooting

🏝️ Benefits

• Health and financial benefits