Technical Support Specialist, Bilingual French and English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and resolve client inquiries using Intercom and Microsoft Dynamics.

• Clearly articulate complex technical ideas to enhance client confidence.

• Identify and rectify issues associated with INNERGY Design, Microvellum Toolbox, and AutoCAD-based integrations.

• Categorize and label “How-do-I” tickets to assist in training Intercom AI.

• Create and sustain a knowledge base containing reusable responses.

⛳️ Requirements

• A minimum of 2 years in a technical support capacity.

• Bilingual proficiency in French and English.

• Strong analytical and troubleshooting abilities.

• Familiarity with support platforms such as Intercom, Microsoft Dynamics, or equivalent systems.

• Exceptional written and verbal communication skills.

• Demonstrated capability to handle multiple tickets accurately and calmly in a fast-paced setting.

🏝️ Benefits

• Accessibility & Work Environment.

• Commitment to employee wellbeing.

• Flexibility in work arrangements.

• Support for reasonable workplace adjustments for individuals with disabilities.