Technical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver phone and email assistance to customers

• Develop and uphold precise, comprehensive documentation

• Diagnose and resolve issues to their root causes

• Serve as an intermediary between operational departments

• Recognize, report, and document technical challenges

• Organize and prioritize tasks in a dynamic environment

• Assist the Engineering team by evaluating software and hardware

⛳️ Requirements

• Associate’s degree or valid certification in a relevant field

• Over 2 years of experience in technical support or customer service roles

• Familiarity with ticketing systems

• Demonstrated ability to provide outstanding customer service via phone and email

• Excellent organizational abilities

• Self-driven to achieve success in a remote work environment

• Willingness to work a rotating schedule, including evenings, weekends, and holidays.

🏝️ Benefits

• Competitive salary

• Comprehensive benefits package

• Opportunities for professional growth and development