Technical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide expert technical leadership and support for our high-performance electron microscopy and analytical systems.

• Address intricate issues and assist team members in troubleshooting.

• Execute initiatives aimed at continuous improvement.

• Act as a primary technical liaison among field service, R&D, operations engineering, and customers.

• Participate in the introduction of new products and the creation of technical documentation.

⛳️ Requirements

• Advanced degree with 6 years of experience, or a bachelor's degree with 8 years of experience in a technical support, service, or engineering role involving complex analytical or scientific instrumentation.

• Preferred fields of study include Electronics, Mechanical Engineering, Applied Physics, Systems Engineering, or a related technical discipline.

• In-depth knowledge of Gas Chromatography.

• Strong troubleshooting abilities across various disciplines, including electronics, mechanics, vacuum systems, and software.

• Exceptional communication skills in English, both written and spoken.

• Proven project leadership skills and the ability to deliver on technical initiatives.

• Demonstrated success in managing customer relationships.

• Strong problem-solving skills using structured methodologies.

• Capacity to work independently while effectively collaborating with global teams.

• Proficient in remote support tools and digital technologies.

• Possess a valid passport and a willingness to travel 5% of the time.

• Experience with quality systems and regulatory compliance.

• Ability to juggle multiple priorities.

• Experience in supporting and mentoring team members.

• Familiarity with continuous improvement methodologies.

• Additional language skills are a plus.

🏝️ Benefits

• Health insurance

• Flexible work arrangements

• Professional development