IT Support Technician – Part-Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver remote technical assistance to end users for hardware, software, and connectivity challenges.

• Diagnose and resolve issues related to Microsoft 365 (Office 365).

• Manage basic user accounts within Active Directory.

• Provide support for Wi-Fi connectivity, printer troubleshooting, and general desktop assistance.

• Identify and rectify common PC and peripheral problems.

• Offer prompt, professional, and customer-centric support while ensuring clear communication with users.

• Refer advanced networking, infrastructure, and high-level technical concerns to the relevant support teams.

• Record support activities and adhere to established support protocols.

⛳️ Requirements

• Over 5 years of practical IT support or Help Desk experience.

• Extensive experience with Microsoft 365 (Office 365) and Active Directory support.

• Proficient in troubleshooting Windows operating systems, hardware, printers, Wi-Fi, and common desktop software.

• Outstanding communication and interpersonal skills with a strong focus on customer service.

• Capability to work independently in a remote support setting.

• Strong skills in troubleshooting, organization, and time management.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and training.

• Flexible work environment and remote working options.

• Generous paid time off and holiday schedule.