Venue Applications Support Analyst

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Enter Point of Sale data, including menu items, pricing, discounts, employee credentials, venue layouts, and more.

• Follow stringent standards to ensure the integrity of system data.

• Troubleshoot device issues encompassing software, hardware, and peripheral accessories.

• Create user manuals to enhance operator understanding and usability of the system.

• Regularly and thoroughly test new software versions.

• Track the frequency of issues and escalate systemic problems as needed.

• Develop processes to complete support tasks with higher accuracy and efficiency.

• Manage the on-call helpdesk hotline during peak support periods.

• Deliver outstanding customer service to users with diverse levels of technical skills.

• Travel to venues for software implementation and support.

⛳️ Requirements

• At least 1 year of experience in supporting Point of Sale systems, preferably with Appetize and/or Micros.

• Exceptional attention to detail in recognizing patterns and managing complex system data.

• Intermediate proficiency in Microsoft Excel, including formulas and pivot tables.

• Experience in food and beverage operations, ideally within multi-location businesses.

• Strong problem-solving skills in troubleshooting complex issues with limited information.

• Ability to quickly reprioritize tasks without missing deadlines in a dynamic business environment.

• Proactively identify risks of missed deadlines and collaborate with teammates to redistribute tasks.

• Excellent customer service skills, both written and verbal.

• Basic understanding of accounting practices, such as balancing finances and inventory.

• A degree or certificate in a technology-related field from an accredited institution is beneficial but not mandatory.

• Willingness to travel up to 30%, with potential for more during peak seasons (March – October).

🏝️ Benefits

• Comprehensive medical, vision, dental, and mental health benefits for you and your family.

• Free concert tickets, generous paid time off including holidays, sick leave, and personal days.

• 401(k) plan with company matching and a stock reimbursement program.

• New parent programs including caregiver leave, and support for fertility, adoption, foster care, or surrogacy.

• Opportunities for career and skill development through School of Live, tuition reimbursement, and student loan repayment.

• Volunteer time off and crowdfunding match programs.