Technical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide exceptional technical support to enhance customer satisfaction.

• Have an in-depth understanding of Skydio drones, controllers, and cloud products.

• Act as the Voice of the Customer, representing client feedback to other Skydio teams.

• Utilize clear and empathetic communication to address and resolve issues.

• Participate in regular pre-release product testing and offer constructive feedback.

• Actively engage in developing support processes that improve the customer experience.

• Take ownership of your responsibilities and contribute to operational excellence.

⛳️ Requirements

• 5-7 years of experience in Technical Support specifically related to drones/UAV/UAS.

• Prior customer support experience in sectors such as utilities, transportation/infrastructure, or public safety.

• Availability to work a flexible schedule.

• Ability to collaborate effectively with team members.

• Strong verbal and written communication abilities.

• Skilled in technical troubleshooting and knowledgeable about triage and escalation processes.

• A genuine passion for drone, cloud, and IoT technologies.

• Experience with multi-channel customer communication methods (phone, chat, and email).

• Familiarity with CRM technology, preferably Zendesk or Salesforce Service Cloud.

🏝️ Benefits

• Health insurance.

• 401K savings plan.

• Paid vacation time.

• Sick leave.

• Holiday pay.