Senior Technical Support Engineer, Networking

This is a fully remote position, open to applicants in India.

📋 Description

• Provide Tier 3 support by installing, assisting, and addressing technical issues and challenges.

• Create and deliver technical and comprehensive solutions to customer issues, including the management of complex installation projects.

• Manage problem reporting, customer concerns, replication, and resolution.

• Address customer technical inquiries promptly.

• Conduct site visits and participate in conference calls with customers and partners.

• Develop and enhance internal processes to boost support efficiency and productivity.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering, or equivalent experience.

• A minimum of 5 years of experience in providing customer support for hardware and software products is required.

• In-depth knowledge and troubleshooting expertise with network equipment and protocols, including IP, L2, and L3 protocols.

• Comprehensive understanding and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and IP routing protocols (OSPF, BGP, PIM), as well as virtualization, EVPN, and VXLAN.

• Proficiency in Linux and scripting.

• Experience with automation tools, specifically Ansible.

• Ability to perform under pressure while supporting high-level customers.

• Familiarity with operating and configuring major vendors’ network equipment, such as switches and routers.

• Skills in analyzing and diagnosing complex networking issues.

• Strong communication and presentation/oral skills.

• Excellent verbal and written communication skills in English.

• Persistent, with strong follow-up abilities and attention to detail.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.