Technical Support Analyst – Bilingual, French

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Analyzing, troubleshooting, maintaining, and repairing ScriptPro systems, as well as hardware and computer peripherals.

• Maintaining, upgrading, or replacing software systems while providing hardware support.

• Supporting and managing user account information, including rights, security, and systems groups.

• Keeping up-to-date knowledge of ScriptPro systems.

• Performing additional duties as assigned.

⛳️ Requirements

• A minimum of an Associate’s degree in an engineering or technology-related field, a Bachelor’s degree or equivalent, or 2 years of relevant experience is required.

• Proficiency in both written and verbal French communication.

• Basic knowledge of Windows operating systems (XP/7/10/11).

• Required working knowledge of desktop and peripheral troubleshooting.

• Familiarity with a ticketing or service desk software application and SLA-driven resolution times is preferred.

• Strong problem-solving and analytical abilities.

• A positive attitude, motivation, and tenacity are essential.

• Exceptional customer service skills.

• Outstanding written and verbal communication skills.

• Ability to manage multiple tasks with varying priorities while maintaining attention to detail.

• All candidates must hold a valid driver’s license and be willing to travel by air for work-related responsibilities if located outside the area.

🏝️ Benefits

• Paid Time Off (PTO).

• Parental Leave.

• Nine (9) paid holidays.

• Paid volunteer hours.

• Employee Assistance Program.