Technical Support Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Influence the development of internal panels and tools that are utilized daily by our global business units;

• Assess current tools and systems to pinpoint friction points, bottlenecks, and opportunities for enhancement;

• Convert internal business requirements into precise specifications and facilitate their execution with technical development teams;

• Create and disseminate clear internal communications and announcements regarding newly launched functionalities of our systems;

• Review, maintain, and update internal technical documentation, system wiki articles, and training resources;

• Organize and oversee the comprehensive deployment of training sessions for new internal members and global technical teams;

• Manage tasks in the HQ Tech Support queue, delivering daily operational assistance and validating new functionalities from a user perspective.

⛳️ Requirements

• Proficiency in English and Polish (both written and spoken) to communicate effectively with local tech teams and global stakeholders;

• An innate writing talent with an outstanding ability to clarify complex technological subjects and system behaviors;

• A high degree of independence, proactivity, and the ability to advance tasks without the need for micromanagement;

• An analytical mindset that allows one to empathize with users while maintaining the strategic objectives of the headquarters in focus.

🏝️ Benefits

• Flexible, fully remote work collaboration model;

• Two-month introductory onboarding program designed to thoroughly master the operational daily routines of our internal users;

• An innovative atmosphere that actively encourages experimentation and the application of advanced AI technologies.