Technical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of daily monitoring, quality assurance, and operational oversight of HITL workflows.

• Provide Tier 2 technical support and troubleshoot issues for clients.

• Track and oversee HITL queues and workflows effectively.

• Evaluate HITL-reviewed interactions for quality assurance purposes.

• Identify patterns in HITL overrides and model misclassifications.

• Conduct root cause analysis for recurring problems.

• Execute SQL queries and collaborate with technical teams for effective solutions.

• Manage support SLAs and OLAs in line with contractual obligations.

⛳️ Requirements

• General understanding of the US healthcare system.

• Experience in monitoring human-in-the-loop systems.

• Background in technical support, including SLA management.

• Proficiency in SQL and concepts related to ETL/data pipelines.

• Strong organizational abilities and meticulous attention to detail.

• Exceptional written and verbal communication skills.

• Experience collaborating across multiple teams.

• Capability to thrive in fast-paced environments.

🏝️ Benefits

• Health insurance.

• Professional development opportunities.