This is a fully remote position, open to applicants in California.

• Become an expert in the Iterable product.

• Respond to customer inquiries via email, live chat, Zendesk, and phone.

• Classify customer queries effectively.

• Create and update support documentation.

• Forward issues to Customer Success Managers and the Engineering team as necessary.

• Provide outstanding customer service to enhance the experience of Iterable customers.

• Proven ability to troubleshoot complex technical issues.

• Eagerness to educate new customers about the platform.

• Capability to address product and technical inquiries.

• Enthusiasm for startups, software, and SaaS solutions.

• Prior experience in a B2B technical support position at a SaaS company (Bonus).

• Experience with email, push, or SMS service platforms (Bonus).

• Familiarity with JIRA, Zendesk, or similar support tools (Bonus).

• Background in using Datadog, Grafana, or comparable tools (Bonus).

• Understanding of APIs, email systems, DNS, HTML, CSS, and JavaScript or JS frameworks (Bonus).

• Paid parental leave.

• Competitive salaries, meaningful equity, and a 401(k) plan.

• Comprehensive medical, dental, vision, and life insurance coverage.

• Community Impact Days.

• Fertility and Adoption Assistance.

• Paid Sabbatical.

• Flexible Paid Time Off (PTO).

• Monthly Employee Wellness allowance.

• Monthly Professional Development allowance.

• Pre-tax commuter benefits.

• Complete laptop workstation.

Technical Support Specialist

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