Technical Support Specialist

This is a fully remote position, open to applicants in Ohio, +1 more state.

📋 Description

• Deliver technical assistance through phone and email communication.

• Diagnose hardware, software, and system-level challenges related to hospitality products.

• Support customers and administrators in the operation and configuration of products.

• Analyze and interpret wiring diagrams, including AC/DC conversion and grounding requirements.

• Handle customer concerns with professionalism and empathy to de-escalate situations.

• Document cases accurately, identify resolutions, and manage replacement orders.

• Achieve call quality, productivity, and customer satisfaction targets.

• Acquire knowledge and support emerging technologies as products advance.

⛳️ Requirements

• Minimum of 1 year of experience in Technical Support, Help Desk, or Call Center settings.

• Familiarity with IP networking principles.

• Proficient in PC operations (Windows 7–11; knowledge of DOS/XP is a plus).

• Capability to articulate technical concepts to individuals without a technical background.

• Strong skills in listening, documentation, and problem-solving.

• Flexibility to work various shifts, including evenings and weekends as required.

• High School Diploma or equivalent qualification.

• Ability to sit or stand for an 8-hour workday.

• Proficient communication skills for both phone and face-to-face interactions.

• Typing speed of 35 WPM or higher.

• Experience in setting up or supporting hardware and software systems.

• Background in supporting hospitality, access control, or electronic security products.

🏝️ Benefits

• In addition to a competitive salary, innovative work, and collaboration with dedicated experts in their fields, Honeywell employees benefit from a comprehensive benefits package.

• This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) matching, Flexible Spending Accounts, Health Savings Accounts, Employee Assistance Program (EAP), and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.