This is a fully remote position, open to applicants in Nevada.

• Diagnosing and resolving technical issues effectively

• Delivering extensive support for both Geotab and partner products

• Ensuring customer satisfaction by accurately diagnosing problems and providing solutions

• Managing support cases from the first point of contact to resolution

• Keeping comprehensive documentation

• Contributing to around-the-clock support operations

• Collaborating closely with customers, partners, and internal technical teams to escalate complex issues

• A Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related discipline is highly preferred

• 1-3 years of experience in a customer service or technical support role

• 1-3 years of experience in troubleshooting technical hardware and/or software problems

• Advanced Excel skills, including the ability to create pivot tables and reports

• Familiarity with programming languages such as SQL, Python, C#, or JavaScript is highly valued

• Knowledge of data warehouses like Google BigQuery is highly valued

• Technical proficiency in using Google Suite for business (Sheets, Docs, Slides)

• Comfortable communicating with customers via telephone, email, and chat

• Strong analytical and problem-solving abilities along with excellent verbal and written communication skills

• Exceptional interpersonal and relationship-building skills, capable of engaging with all levels of the organization

• Highly organized with the capacity to manage multiple tasks and projects concurrently

• Must stay updated with technological advancements and possess the flexibility to adapt to evolving market demands

• Experience in a technical or engineering organization is an asset

• Willingness to work any schedule in a 24/7 environment, including afternoons, evenings, overnight shifts, weekends, and holidays

• Flexible working arrangements

• Home office reimbursement program

• Baby bonus & parental leave top-up program

• Opportunities for online learning and networking

• Incentive program for electric vehicle purchases

• Competitive medical and dental benefits

• Retirement savings program

Technical Support Specialist

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