Technical Support Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver remote technical support and provide on-site assistance when necessary.

• Employ problem-solving abilities along with strong written and verbal communication skills to address customer concerns.

• Ensure swift technical responses to customer inquiries, conduct thorough investigations, and actively pursue solutions.

• Oversee multiple customer issues with timely follow-ups and confirmations of resolution.

• Perform service tasks within the USA, with expected travel being less than 10% of the time.

⛳️ Requirements

• A Bachelor's degree in chemical, computer, or electrical engineering, or a technical degree from an accredited institution.

• Over 2 years of experience with Computer Server/Client, Networking setup and domains, as well as Virtual Machine usage.

• More than 2 years of experience with MS Windows Client and Server Operating Systems.

• At least 2 years of proficiency in Office365, Outlook, SharePoint, Azure cloud, and various internet browsers.

• Expertise in Infi90, Symphony, Symphony Plus, ABB 800xA, or AC800M (Control Builder) at an advanced level in one of these products.

• Strong written and verbal communication skills in English.

• Essential troubleshooting abilities and knowledge of root cause analysis methodologies.

• Basic understanding of the Power Generation & Transmission, Pulp & Paper, Metals & Mining, Oil & Gas, and Utilities & Water industries.

• Familiarity with Business ERP systems (SAP preferred) and Service CRM platforms (Salesforce.com preferred).

🏝️ Benefits

• Health, Life & Disability insurance.

• Choice of two medical plan options: a PPO plan known as the Copay Plan or a High Deductible Health Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits.

• Company-paid life insurance equivalent to 2X base pay.

• Company-sponsored AD&D coverage at 1X base pay.

• Voluntary life and AD&D options available, fully paid by employees up to specified maximums.

• Short Term Disability coverage for up to 26 weeks, fully funded by the company.

• Long Term Disability coverage at 60% of salary, company-paid, with the option to “buy-up” to 66 2/3% of salary.

• Supplemental benefits available, fully funded by employees (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave entitlement of up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental and behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program.

• Retirement 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• ABB recognizes 11 paid holidays.

• Salaried exempt employees are entitled to vacation under a permissive time away policy.