Analista de Suporte

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide technical support to employees or clients, assisting in troubleshooting hardware and software issues, answering questions, and offering guidance on device and system configurations;

• Respond to requests related to microcomputer support;

• Ensure that customer service deadlines are met;

• Perform preventive and corrective maintenance on IT equipment, such as computers, printers, scanners, and other devices;

• Install, configure, and update software, operating systems, and applications on computers and servers;

• Collaborate in the implementation of information security measures, such as antivirus, firewalls, and access policies, to safeguard systems and data;

• Assist in data recovery in the event of system failures;

• Train employees or end-users on the proper use of IT systems and equipment;

• Monitor and maintain an inventory of IT assets, including hardware and software, to ensure effective resource management.

⛳️ Requirements

• Bachelor's degree in IT-related fields (preferred);

• Basic knowledge of Operating Systems (e.g., Windows and Linux) (preferred);

• Basic knowledge of Office applications (preferred);

• Basic knowledge of Hardware (preferred).

🏝️ Benefits

• Quality healthcare: Bradesco Saúde Nacional plan with medical and dental coverage.

• Meal provision: The Swile card takes care of your meals.

• Transportation: Transportation voucher for your commutes.

• Financial peace of mind: Exclusive banking credit package.

• Life insurance: 100% coverage at no additional cost.

• Educational investment: Exclusive discounts on courses and educational institutions.

• Physical health: Access to gyms with Wellhub (Gympass).