Senior Technical Support Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Acquire an in-depth technical comprehension of Cribl Stream and our other offerings.

• Deliver exceptional technical assistance to our Enterprise clients across multiple channels, including Slack, email, online meetings, and more.

• Investigate, diagnose, troubleshoot, and determine solutions to address customer challenges.

• Adhere to established procedures for reproducibility and escalate unresolved matters to the relevant internal teams.

• Provide timely and precise feedback to customers, set realistic expectations, and guarantee proper documentation and resolution of all issues.

• Create and document knowledge through tech notes, articles, and engage in real-time forums (e.g., Slack) for immediate inquiries.

• This role will require standby, on-call, or off-hours responsibilities.

⛳️ Requirements

• Bachelor's degree in Computer Science or a related field, or equivalent professional experience.

• Over 5 years of experience supporting enterprise clients or working directly with distributed systems.

• Enthusiastic about tackling complex technical challenges.

• Advanced troubleshooting, problem-solving abilities, and critical thinking skills.

• Outstanding client-facing capabilities, alongside excellent written and verbal communication skills.

• Proficient in Linux, AWS, Azure, and Networking.

• Bonus Points/Preferred Qualifications: Familiarity with Splunk, Elasticsearch, LogStash, and/or other related observability technologies. Experience with Regex and JavaScript is advantageous.

🏝️ Benefits

• Health, dental, vision, short-term disability, and life insurance.

• Paid holidays and paid time off.

• A fertility treatment benefit.

• 401(k) plan.

• Equity opportunities.