Technical Support Representative

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Provide resolution for entry-level support issues across all of DFN’s products and services.

• Monitor customer tickets and respond promptly.

• Document and escalate tickets in accordance with DFN support protocols.

• Engage with customers to identify and comprehend their product or service requirements; recommend products and services that align with those needs.

• Handle multiple tasks and priorities concurrently.

• Assist with daily order entry and processing activities.

• Support Broadband Technicians with turn-up and troubleshooting tasks.

• Clean and reset returned equipment for redeployment.

⛳️ Requirements

• High school diploma.

• Two years of technical support or equivalent work experience is required.

• Excellent attendance and punctuality are mandatory.

• Strong customer service orientation.

• Ability to exercise sound judgment, courtesy, patience, and tact in public interactions and problem resolution.

• Strong interpersonal skills to build relationships with both prospective and existing customers.

• Strong problem-solving, diagnostic, and technical troubleshooting abilities.

• Capability to master new software and applications relevant to the industry and position.

• Positive attitude and robust work ethic.

• Self-motivated, with the ability to work independently as well as collaboratively in a team environment.

• Effective communication skills, both verbal and written.

• Ability to meet physical demands with reasonable accommodations if necessary.

🏝️ Benefits

• 200% 401(k) match capped at 9%.

• 100% employer-paid medical, dental, and vision plans for employees, with affordable dependent coverage options.

• Free 1 Gig high-speed fiber internet service for residents within our service territory.

• PTO package and 10 paid holidays, including two days off for your birthday.