This is a fully remote position, open to applicants in Rhode Island.

• Providing prompt technical assistance to inquiries from CVS store employees, pharmacy staff, and Minute Clinic personnel.

• Identifying, diagnosing, and resolving issues related to Hardware, Pharmacy, Point of Sale systems, Minute Clinic, and Photo services.

• Handling live troubleshooting calls on a daily basis.

• Offering exceptional customer service efficiently and in a timely manner.

• Logging problems, completing support tickets, and gathering necessary information in the support tools.

• Keeping knowledge current with accurate information regarding existing policies, procedures, and troubleshooting methods.

• Effectively overseeing call workload.

• Collaborating effectively within a team setting.

• Available to work five days a week, including one weekend shift weekly.

• Minimum of 6 months experience in technical support and/or call center roles.

• Experience in a help desk or call center setting providing technical support in a retail environment.

• Familiarity with computer hardware and software applications.

• High School Diploma or GED is required, or 2 years of equivalent experience.

• Medical, dental, and vision insurance coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources available based on eligibility.

Technical Support Representative

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