Técnico de Suporte I

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Responding to user support requests.

• Ensuring the quality of the support provided.

• Addressing inquiries and issues related to microcomputing.

• Ability to perform maintenance activities for networks, telephony, desktops, laptops, printers, and mobile devices.

• Installation and configuration of software.

• Technical analysis and replacement of hardware components when necessary.

• Monitoring of technical support tickets and service queues.

⛳️ Requirements

• Experience in user support.

• Handling of support tickets.

• Updating and installing software and operating systems.

• Knowledge of hardware systems.

• Familiarity with Windows and the Office Suite.

• Commitment to customer service.

• Installation and configuration of desktops, laptops, printers, and networks.

• Support for key technologies of Windows and Microsoft 365.

• Experience in collaboration, including remote PC control, VPN, and support tools.

🏝️ Benefits

• Meal or Food Voucher.

• Medical and Dental Assistance.

• Pharmacy Agreement (discounts on medication purchases).

• Life Insurance.

• TIVIT Club (discounts and partnerships with top stores).

• PAC - Career Acceleration Program.

• MOBIFLIX – Our corporate academy offers both in-person and online courses, aligned with the latest trends in technology.