Analista de Soporte TI Bilingüe EN/SP

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Assist with calls for both internal and external clients.

• Lead and manage internal bridges to address incidents of severity 1 and 2.

• Administer the Service Desk and handle escalations.

• Create and maintain IT documentation and processes.

• Monitor metrics, reports, and identify improvement opportunities.

• Support administrative tasks related to IT Services.

⛳️ Requirements

• Proficiency in English at B2 level or higher.

• Experience in Service Desk or incident management.

• Advanced skills in Microsoft Office.

• Technical, Technologist, or degree in IT or related fields.

• Experience in customer service.

• Knowledge of ITIL, CCNA (certification preferred).

• Ability to thrive in dynamic, fast-paced, and high-demand environments; experience in BPO is desirable.

🏝️ Benefits

• Permanent contract.

• Remote work arrangement.

• Competitive salary.

• Opportunities for growth in a global environment.