Technical Support Manager

This is a fully remote position, open to applicants in Arizona, +23 more states.

📋 Description

• Assisting clients by addressing complex inquiries and keeping them informed.

• Setting up accounts for Foureyes and ensuring an optimal configuration.

• Identifying solutions based on challenges expressed by customers and providing recommendations.

• Utilizing technology effectively, with proficiency in Foureyes, Salesforce, and Intercom.

• Responding to inquiries and serving as a vital resource for both customers and internal teams.

• Gaining a deep understanding of Foureyes' backend systems with a thoughtful approach.

• Mastering system functionalities and ensuring all elements are operating correctly.

• Performing research using knowledge bases and internal resources.

⛳️ Requirements

• A minimum of 2 years in technical support or similar roles, emphasizing customer service for SaaS offerings.

• Experience in the automotive industry is preferred.

• Exceptional verbal and written communication skills.

• Active listening skills, with the ability to pose strategic follow-up questions.

• Skilled in handling objections and recognizing client concerns.

• Excellent organizational skills and a keen attention to detail.

• Outstanding time management abilities with a proven track record of meeting deadlines.

• Capability to prioritize tasks and delegate when necessary.

• Ability to thrive in a fast-paced and occasionally stressful environment.

• Proficiency in Google Suite and Salesforce Lightning.

• Strong analytical problem-solving skills, including the ability to deconstruct systems to identify issues.

• Technical knowledge or a willingness to explore technology to find solutions.

🏝️ Benefits

• Competitive salary and health benefits for eligible full-time employees.

• Additional perks including 401k matching and a subsidy for internet or cell phone expenses.

• Generous PTO days alongside paid holidays that include two days to honor and celebrate your heritage, culture, or important traditions—just let us know!

• Enjoy Half Day Summer Fridays!