Technical Support, Italian

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver remote technical assistance to users through chat, phone, and email.

• Assist customers with technical troubleshooting, setup, and navigating features.

• Provide pre- and post-sales technical support to enhance user engagement with the platform.

• Address inquiries regarding software bugs, system performance, and functionality issues.

• Refer unresolved problems to higher-tier support when necessary.

• Record all interactions and solutions in the system for reference.

• Maintain timely, clear, and customer-focused communication.

⛳️ Requirements

• Proficiency in both Italian and English (essential).

• Strong sales background and excellent communication abilities.

• Technologically adept with a quick learning curve for new systems and tools.

• Customer-focused attitude with robust problem-solving skills.

• Previous experience in technical support is highly regarded but not mandatory.

🏝️ Benefits

• Basic Salary: EUR 920.00 gross/month

• Performance Bonus (up to): EUR 360.00/month

• Language Allowance (Italian + English): EUR 250.00/month

• Meal Allowance of EUR 10.20 for each day worked

• Assiduity Allowance: EUR 110.00/month

• Flex Work Allowance: EUR 60.00/month

• Comprehensive training provided and compensated.