Technical Support, French Speaker

This is a fully remote position, open to applicants in Poland.

📋 Description

• Providing technical support to French-speaking clients.

• Managing incoming inquiries related to photovoltaic inverters and energy storage systems.

• Guiding installers through troubleshooting processes and software updates.

• Collaborating with the second-level support team.

• Maintaining high-quality technical documentation within the CRM and ticketing system.

• Promoting diversity and transparency in team knowledge sharing.

⛳️ Requirements

• Strong knowledge of electricity or electronics.

• Fluent in French and English (C1 or higher).

• Analytical skills.

• Ability to translate complex technical topics into understandable solutions.

• Organizational skills and attention to detail.

• Capability to work both collaboratively in a team and independently.

• Preferred experience in technical support or customer service within a helpdesk environment.

🏝️ Benefits

• No location requirements.

• Remote work in an international environment.