Technical Support Engineer – VIE, Poland

This is a fully remote position, open to applicants in Poland.

📋 Description

• Serve as the primary technical authority on our hotline, providing support to distributors, installers, and end users throughout the French market with assurance and care.

• Efficiently manage and resolve incoming tickets, ensuring that each customer inquiry is addressed with accuracy and a friendly demeanor.

• Develop and document FAQ content and online training programs customized for your region, making information accessible to everyone.

• Record processes, solutions, and best practices to enhance the support experience continuously.

• Generate and present regular performance reports on a weekly, monthly, quarterly, and annual basis to keep the department informed and aligned.

• Actively participate in the ongoing enhancement of our remote support operations within a fast-paced, international team.

⛳️ Requirements

• A Bachelor's degree or higher in Electrical Engineering or a related discipline, or equivalent practical experience that reflects the same qualifications.

• Previous exposure to the energy sector is a significant advantage, whether through internships, projects, or professional roles.

• A genuine enthusiasm for clean technology coupled with a strong desire to continue learning and growing in this field.

• Proficient command of both French and English at a C1 level or above, as you will be assisting French-speaking customers and collaborating in English on a daily basis.

• Strong skills in Microsoft Office applications - Word, Excel, PowerPoint; you are familiar with them.

• Capability to work autonomously, maintain focus, and adapt swiftly in a dynamic environment.

• A quick-learning attitude and the eagerness to expand your knowledge in the renewable energy sector.

🏝️ Benefits

• A VIE contract - a distinctive opportunity for young European professionals to acquire international work experience with a global leader in greentech.

• A well-structured, supportive environment where your professional development is prioritized, with access to training, resources, and a team that supports you.

• The opportunity to develop extensive expertise in solar, storage, and clean energy technologies - skills that are increasingly sought after globally.

• A diverse, international team based in Poznań, with strong ties to Sungrow's European network.

• Real impact from day one - your contributions to the French market will be visible, measurable, and significant.