Technical Support Engineer II – eSign

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver exceptional technical support for Docusign eSignature and its related services.

• Address incoming support inquiries to troubleshoot customer issues, including but not limited to API integrations, embedded system challenges, network and security concerns, third-party integrations, and multi-product workflows.

• Leverage extensive technical product knowledge in Docusign eSignatures to assist customers in enhancing adoption.

• Recognize product enhancement opportunities, identify bugs, and pinpoint significant chances to elevate the customer experience.

• Achieve and surpass Docusign Customer Support service level objectives for areas of Docusign eSignature specialization.

⛳️ Requirements

• Bachelor of Science degree in Computer Science, Engineering, or a related technical field.

• Over 3 years of SaaS troubleshooting experience in a Technical Support role.

• Proficiency in modern markup and programming languages such as XML, C#, Python, PHP, JavaScript, jQuery, or equivalents.

• Experience in troubleshooting within a web-based environment, including HTTP, JSON, IIS, HTML, and CSS.

• Familiarity with log analysis using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools, or similar.

• Experience in Salesforce administration.

• Proficient in English.

• Background in Microsoft, Dynamics, and/or SharePoint domain administration.

🏝️ Benefits

• Reasonable accommodations for qualified individuals with disabilities.

• Coaching and development opportunities.

• Remote work policy allowing for flexibility.