IT Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the initial point of contact for users seeking technical support from corporate and data center settings.

• Conduct remote troubleshooting using diagnostic techniques and relevant inquiries.

• Offer training and support to end users regarding software, security best practices, and IT policies.

• Develop IT knowledgebase articles and revise existing content.

• Install, configure, and maintain operating systems, applications, and IT hardware.

• Oversee and sustain IT infrastructure, including servers, networks, and workstations.

• Acquire requested hardware and manage asset inventory.

• Establish and manage user accounts, access rights, and security configurations.

• Implement IT security policies and best practices, such as multi-factor authentication and password management.

• Assist with IT projects, including system upgrades, cloud transitions, and infrastructure enhancements.

• Collaborate with cross-functional teams to support business applications and IT-related initiatives.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Minimum of 3 years’ experience in IT support, troubleshooting, problem-solving, and operations.

• An associate degree in information technology, computer science, or a related discipline.

• Preferred experience in IT support within innovative technology, data centers, microgrids, or mission-critical environments.

• Professional IT certifications (A+, Sec+, Azure, AWS) are preferred.

• Strong critical thinking skills.

• Capability to thrive in a fast-paced environment.

• Proficient in solving complex issues.

• Ability to strategize and scale ideas and solutions effectively.

• Dependable and trustworthy.

• Self-motivated with the ability to work independently.

• Proficient in collaborating with both technical and non-technical personnel.

• Excellent written and verbal communication skills.

🏝️ Benefits

• A dynamic, entrepreneurial culture that emphasizes innovation.

• A flexible and autonomous work atmosphere.

• A culture that values respect, continuous learning, and excellence.

• Access to a team of experienced, highly skilled professionals.

• Opportunities for growth and travel.

• Join a team of change-makers making a notable impact on individuals and the planet.