Enterprise Technical Support Advisor

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Deliver technical support to Quest customers, emphasizing enterprise migrations such as mail, Teams, SharePoint, and OneDrive.

• Diagnose complex issues by replicating customer problems in support lab environments.

• Effectively communicate technical solutions to customers.

• Manage a personal queue of customer issues until resolution.

• Work collaboratively with R&D, Sales, and Product Management to address escalated issues.

• Record customer case details in the case tracking system.

• Develop and publish customer-oriented documentation within a Knowledge Centered Support (KCS) framework.

• Participate in and facilitate training sessions for personal growth and knowledge sharing with fellow engineers.

• Initiate, engage in, or lead both local and global projects.

⛳️ Requirements

• Previous Technical Support experience with enterprise clients.

• Experience in migrations involving Accounts/Mailbox/SharePoint/Teams/OneDrive/Power BI.

• Strong background in cloud infrastructure management or extensive knowledge of Office 365 and Microsoft applications.

• Familiarity with debugging tools and techniques, such as EWSEditor, SP Browser, and MFCMAPI.

• Comprehensive understanding of messaging and collaboration systems, particularly Office 365 and on-premise Exchange servers.

• Knowledge of messaging fundamentals, including mail routing, connectors, and interoperability with external systems.

• Solid understanding of Windows operating systems and networking, including TCP/IP, DNS, and LDAP.

• Familiarity with MAPI and EWS.

• Experience in managing Microsoft SQL Server.

• Knowledge of Active Directory access control and user management.

• Familiarity with Azure / Virtual Server technologies.

• Proficiency in PowerShell scripting.

• Active Directory Management experience.

• Proficiency in additional European languages is a plus.

🏝️ Benefits

• Commission or bonus opportunities, if qualified, governed by a formal corporate plan.

• Country-specific benefits available.

• Career advancement opportunities within a global team.

• Equal employment opportunity and non-discrimination policies in place.