Technical Support Engineer, French-speaking

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the main technical support contact for customers in Europe.

• Collaborate with the Professional Services team during customer implementations.

• Engage directly with customer developers, IT teams, and data engineers.

• Utilize tools such as Postman to diagnose API requests.

• Explore and resolve issues pertaining to JavaScript, HTML, CSS, and front-end functionality.

• Record solutions, known issues, and document fix processes.

• Ensure smooth hand-offs and continuity support to the teams in the US and India.

• Refer complex issues to engineering teams when necessary.

⛳️ Requirements

• Minimum of 4 years in a technical support, solutions, or implementation position within a B2B SaaS company.

• Proficient understanding of JavaScript, HTML, CSS, and APIs.

• Familiarity with Postman or similar tools for troubleshooting API functions.

• Experience in administering or supporting SaaS platforms such as Zendesk, Salesforce, or similar systems.

• A genuine curiosity for technology.

• Proficient in both French (at a professional, customer-facing level) and English.

• Based in the UK and authorized to work there.

• Willingness to work overlapping hours with US business operations, including evenings.

• Ability to work independently within a startup environment.

🏝️ Benefits

• Equal opportunity employer.

• Fostering a culture of belonging.

• Accommodations available for individual needs.