Technical Support Engineer – Fixed Term Contract

This is a fully remote position, open to applicants in Romania.

📋 Description

• Provide second-line technical support for Crew (Compas) products, ensuring prompt resolution of incidents and service requests.

• Investigate, troubleshoot, and resolve intricate technical issues, escalating when necessary.

• Deliver customer training and guidance to facilitate system adoption and effective usage.

• Monitor system performance and proactively identify potential risks or service disruptions.

• Ensure that all customer interactions and issues are accurately documented in helpdesk systems.

• Collaborate with Product, Engineering, and DevOps teams to address defects and enhance functionality.

• Assist in release activities, including validation and ensuring customer readiness.

• Contribute to the development of knowledge base content, documentation, and process enhancements.

⛳️ Requirements

• Experience in technical support, IT support, or customer-facing technical positions.

• Strong troubleshooting and analytical capabilities, with the ability to resolve complex technical challenges.

• Familiarity with database structures (e.g., SQL) and system integrations.

• Knowledge of enterprise systems (CRM, ERP, or maritime software preferred).

• Excellent communication skills, with the capacity to convey technical concepts clearly to non-technical users.

• Proven ability to manage multiple priorities in a fast-paced environment.

• Strong customer focus and a dedication to providing high-quality service.

• Ability to work both independently and collaboratively within a global team.

• Fluency in English; proficiency in additional languages is advantageous.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Comprehensive health and wellness benefits.

• Collaborative and inclusive work environment.