Technical Support Engineer, Entry-Level, Cloud / Linux

This is a fully remote position, open to applicants in Japan.

📋 Description

• Deliver technical support (L1/L2) to clients through ticketing systems, email, and phone calls.

• Diagnose and resolve technical challenges in partnership with customer teams and internal engineers.

• Aid in the installation, configuration, and upkeep of Linux-based systems.

• Help analyze system performance and pinpoint issues.

• Ensure clear and professional communication with customers, adhering to established processes.

• Contribute to both internal and external knowledge bases and documentation.

⛳️ Requirements

• Proficient in Business-level Japanese (JLPT N2/N1 or native).

• English: Intermediate level or above (for internal communications).

• A keen interest in IT, cloud infrastructure, or Linux systems.

• Basic knowledge of operating systems or networking concepts.

• Excellent communication skills and a strong desire to learn.

• Preferred (nice to have): Experience with Linux (academic, personal, or professional).

• Fundamental networking knowledge.

• Familiarity with troubleshooting or monitoring tools.

• IT certifications (LPI, LPIC, Red Hat, etc.).

🏝️ Benefits

• Remote/hybrid work environment.

• Health insurance and standard benefits.

• Support for professional development.