Technical Support Engineer – Cloud, Linux

This is a fully remote position, open to applicants in Japan.

📋 Description

• Deliver technical assistance (L1/L2) to clients in Japan and worldwide.

• Collaborate with customer technical teams and internal departments to troubleshoot, coordinate, and resolve reported issues.

• Conduct analysis and assess the technical performance and reliability of products, systems, and services based on client requests.

• Follow established standards and quality metrics to ensure customer satisfaction while managing communication according to SLAs.

• Maintain comprehensive internal and external knowledge bases that encompass company products and troubleshooting methodologies.

⛳️ Requirements

• Proficiency in Japanese (Native or Effective Operational Proficiency).

• Proficient in English (Upper-Intermediate level or above).

• Excellent communication and interpersonal abilities.

• Capability to stay calm and composed under pressure.

• Strong desire to advance as an IT professional, with an emphasis on advanced Linux knowledge.

• Basic understanding of OS architecture and Linux configuration.

• Experience in operating system installation, configuration, upgrades, and maintenance (specifically Linux).

• Familiarity with networking and configuration of network services.

• Practical experience with troubleshooting and monitoring tools (considered a significant advantage).

• Possession of Red Hat or LPI certifications (considered a significant advantage).

🏝️ Benefits

• Flexible remote/hybrid work environment.

• Health insurance and standard employee benefits.

• Support for professional development.