Technical Support Engineer – CiraSync On-Premise

This is a fully remote position, open to applicants in Chile.

📋 Description

• Take ownership of on-premises support tickets from initiation to resolution and follow-up.

• Communicate with customers via email, phone, Zoom, and Microsoft Teams.

• Examine application logs, Windows event logs, Exchange logs, and PowerShell outputs.

• Replicate customer issues within an internal lab environment prior to escalation.

• Assist customers with upgrades, server migrations, and conducting environment health assessments.

• Create and update knowledge base articles.

⛳️ Requirements

• Minimum of 3 years experience as an IT Administrator or Systems Administrator within a Windows Server environment.

• Proficient in on-premises Exchange Server administration (2013 / 2016 / 2019 / SE).

• Experienced with on-premises Active Directory management.

• Skilled in troubleshooting on-premises networking issues.

• Competent in Windows Server administration.

• Comfortable using PowerShell.

• Fluent in both spoken and written English.

🏝️ Benefits

• Fully remote position, allowing you to work from home.

• Comprehensive onboarding and training for CiraSync On-Premises.

• Background screening provided.

• Company-managed endpoint protection software included.