Technical Support Engineer – Automotive

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Conducting both on-site and remote technical missions to dealerships, authorized repairers, and technical centers—minimizing downtime and quickly addressing backlogs

• Diagnosing and resolving intricate electrical, electronic, multiplexing, and drivability issues

• Investigating individual vehicle problems as well as broader fleet concerns, establishing containment measures and corrective actions

• Utilizing OEM diagnostic platforms (such as wiTECH POD, DiagBOX VCI) for guided diagnostics, ECU updates, reprogramming, and parameterization

• Analyzing wiring diagrams, service manuals, and technical bulletins to identify root causes and formulate effective repair strategies

• Generating comprehensive technical reports, incident summaries, and action plans for engineering, quality, and aftersales teams

• Overseeing cases throughout the Technical Assistance process, ensuring that KPI, SLA, and quality standards are adhered to

• Mentoring and assisting technicians at the repair site, providing on-the-job training and knowledge transfer

• Contributing to knowledge bases by documenting recurring issues and lessons learned to promote continuous improvement

• Ensuring safe and cost-effective working practices while managing tools, equipment, logistics, and maintaining accurate case records

⛳️ Requirements

• Established experience in automotive diagnostics, technical support, dealership workshops, field service, or OEM/Importer technical assistance

• Strong practical background in resolving complex electrical/electronic challenges using OEM diagnostic tools

• Capability to operate across multiple sites or markets, collaborating with workshops, parts, quality, and engineering teams

• Experience in creating technical documentation, case reports, and supporting technician training

• Ideally, you will hold a Master Technician qualification or possess equivalent experience.

🏝️ Benefits

• Health insurance

• Paid time off