Technical Support Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Identify and resolve complex technical issues of high priority

• Perform comprehensive root cause analysis on recurring problems

• Maintain high ticket productivity while ensuring a minimal backlog

• Oversee and prioritize incidents and service requests utilizing internal tools

• Act as the primary escalation point for critical issues

• Provide On Call support on a rotational basis, including weekends

• Collaborate with cross-functional teams to address critical customer concerns

⛳️ Requirements

• 5-8 years of experience in technical support or a related discipline

• In-depth knowledge of APIs and familiarity with database tables & SQL

• Proficient in HTML, CSS, JavaScript, Microsoft Excel, and intermediate Python

• Exceptional verbal and written communication skills

• Strong analytical and problem-solving capabilities

• Robust customer service orientation

• Ability to adapt and remain agile with shifting priorities in a fast-paced environment

• Competence in creating and maintaining detailed technical documentation

🏝️ Benefits

• Committed to being an equal-opportunity employer and values diversity

• On Call support provided on a rotational basis

• Flexibility for remote work