Technical Support Engineer

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Identify and resolve issues related to Windows workstations, Microsoft 365, servers, networking, and business applications.

• Organize and prioritize incoming support requests while ensuring effective communication with clients.

• Elevate complex problems and work in conjunction with senior engineers.

• Set up, maintain, and troubleshoot Microsoft environments, which include Active Directory, Windows Server, DNS, DHCP, and virtualization platforms.

• Provide support for network infrastructure, comprising firewalls, wireless networks, switches, VPNs, and VoIP solutions.

• Record troubleshooting steps, resolutions, and technical procedures effectively.

• Collaborate with third-party vendors to address hardware, software, or connectivity challenges.

• Engage in team meetings, technical training sessions, and initiatives aimed at process improvement.

• Offer professional, friendly, and prompt technical support.

⛳️ Requirements

• Proven experience in supporting Windows environments within a professional IT context.

• In-depth knowledge of Microsoft 365, Windows Server, Active Directory, Group Policy, DNS, DHCP, and Hyper-V.

• Hands-on experience in troubleshooting firewalls, switches, Wi-Fi, VPNs, and TCP/IP.

• Familiarity with Remote Desktop, remote support tools, and remote application technologies.

• Outstanding communication skills combined with a customer-first approach.

• Strong documentation practices and meticulous attention to detail.

• Capacity to manage multiple requests while maintaining organization under pressure.

• Team-oriented mindset and eagerness to learn new technologies.

🏝️ Benefits

• Access to modern tools and technology.

• A collaborative work environment.

• Opportunities to enhance technical skills and advance your career.

• A supportive team that emphasizes collaboration and continuous learning.

• Industry-leading tools accompanied by well-maintained documentation.

• Ongoing training and mentorship opportunities.

• Professional development initiatives.

• A culture that values initiative, accountability, and professional growth.