This is a fully remote position, open to applicants in United States.

• Investigating and troubleshooting issues reported by customers.

• Analyzing and communicating relevant concepts, configuration setups, and product information.

• Positioning and accommodating the relevant capabilities and services of Kantata SX.

• Managing escalations, prioritizing tasks, communicating effectively, and advocating for customers to resolve issues.

• Collaborating and engaging with team members to improve the customer experience.

• Adhering to specific shift schedules and resource compliance.

• Demonstrating success in self-management and actively participating in voice and video meetings.

• General familiarity with modern web technologies and accessibility standards.

• Understanding of the software development lifecycle.

• Experience with relational database structures (SQL, SOQL, etc.).

• Strong communication skills, including proficiency in business writing and excellent spoken and written English.

• Ability to simplify technical concepts into clear explanations suitable for non-technical audiences.

• Proven skills in analysis and technical problem-solving.

• Self-management capabilities and a commitment to maintaining productivity.

• Currently pursuing or holding a degree in computer science or software engineering, or possessing equivalent knowledge.

• Specific knowledge of Salesforce, Apex, and the master-detail object model is a significant advantage.

• Company-wide bonus plan.

• Strong emphasis on work-life balance.

• Opportunity to learn from industry experts.

• Engaging and collaborative company culture.

Technical Support Engineer

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