Technical Support Engineer

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Investigate and resolve technical issues.

• Trace problems through logs and our services.

• Understand and replicate errors to identify the root cause.

• Provide clear updates to both customers and engineers.

• Approach challenges with an engineering mindset while acting as a support specialist.

• Review code to identify points of failure.

• Leverage AI tools to enhance the debugging process.

• Implement minor fixes when appropriate, and escalate issues when necessary.

• Ensure a positive customer experience.

• Collaborate with a diverse user base, from senior engineers to non-technical staff.

• Tailor your communication style according to the audience.

• Respond promptly with accurate and thoughtful responses.

• Enhance our documentation, tools, and processes.

• Create clear documentation to minimize repetitive inquiries.

• Develop small tools or scripts to improve your workflow efficiency.

• Identify recurring issues and propose enhancements.

⛳️ Requirements

• You genuinely enjoy assisting others. Helping customers overcome obstacles energizes you, and you take pride in providing support.

• You are mission-driven. Contributing to technology that enhances healthcare is meaningful to you.

• You are a technical problem solver. You enjoy delving into complex issues, navigating systems, and thinking quickly.

• You thrive in startup environments. The pace is swift, definitions are fluid, and you help clarify uncertainty.

• You communicate effectively. You can articulate technical concepts in an understandable manner for your audience.

• You are comfortable working with code. You have spent a few years writing or debugging Python (or similar) and can navigate unfamiliar codebases with confidence.

🏝️ Benefits

• Generous early-stage stock options (extended exercise period after 2 years of employment).

• Regular in-person offsite events, with recent locations including Tenerife and Miami.

• Monthly learning budget of $300 designated for personal development and productivity enhancement.

• Flexible, remote-first working environment, including a $1,000 allowance for home office equipment.

• Monthly budget of $150 available for coworking space expenses.

• 25 days of paid time off annually, in addition to national holidays.

• Healthcare coverage varies based on location.