Technical Support Engineer

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Act as the main escalation point for intricate customer-related issues within cloud infrastructure.

• Identify and resolve incidents across GCP, AWS, and Azure platforms.

• Engage directly with enterprise clients to address their needs.

• Provide support and troubleshoot enterprise SaaS solutions, including Microsoft 365, iManage, and Atlassian products.

• Participate in the development of tools and automation initiatives.

⛳️ Requirements

• A minimum of 3 years' experience in a technical support, systems engineering, or cloud operations position.

• Demonstrated hands-on proficiency in managing at least one of the following cloud environments: Google Cloud Platform (GCP), AWS, and/or Microsoft Azure.

• Strong skills in Linux system administration.

• Experience using AI-driven tools to enhance troubleshooting processes.

• Excellent proficiency in both written and spoken English.

• A solid foundation in relational databases, especially PostgreSQL.

• Outstanding interpersonal abilities.

🏝️ Benefits

• Flexibility to work remotely.

• Opportunities for career advancement.