Technical Support Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Address technical customer inquiries and manage escalations through email and chat using Intercom.

• Analyze and debug intricate issues associated with Gamma sites, utilizing APIs and technical troubleshooting expertise.

• Identify and implement enhancements to internal AI tools to increase the team's efficiency.

• Work collaboratively with engineering and design teams to highlight product improvements and deliver effective solutions.

• Create and sustain technical resources, including documentation, knowledge base articles, and troubleshooting guides.

• Prioritize bug tickets and actively monitor user-generated content for potential abuse or policy violations.

⛳️ Requirements

• 1–2 years of experience in technical customer support or QA for a highly technical product, demonstrating strong troubleshooting and analytical abilities.

• Exceptional written and verbal communication skills, capable of articulating complex topics clearly to non-technical users.

• A sense of ownership and comfort in a player-coach role, exhibiting strong initiative and follow-through.

• A technical background through a degree, certification, or practical experience in support engineering, QA, AI enablement, or software development.

• Experience in an early-stage startup, or familiarity with tools such as Intercom, Zendesk, Metabase, Stripe, Linear, or LaunchDarkly **(Nice to have)**.

🏝️ Benefits

• Benefits & equity

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