Technical Support Engineer

This is a fully remote position, open to applicants in Spain.

📋 Description

• Identify and resolve intricate technical challenges for clients.

• Ensure that clients maximize the use of the platform to its full capacity.

• Serve as a client representative and advocate for their needs within the organization.

• Provide insights that shape the direction of the company’s product development.

• Take full responsibility for each support ticket from initial contact to resolution, involving the appropriate personnel when necessary.

⛳️ Requirements

• Over 3 years of experience in technical support for a SaaS solution.

• C1 level proficiency in English — both written and spoken, with the capacity to communicate effectively and promptly in a technical environment.

• Familiarity with web technologies: HTML, CSS, JavaScript — comfortable with reading code and utilizing browser developer tools.

• Excellent analytical and troubleshooting abilities — you dig deep, rather than just passing on information.

• Strong sense of ownership — you follow up, adhere to deadlines, and communicate proactively when changes arise.

• Availability to work from 9:00 AM to 6:00 PM Eastern Time (New York), with a fixed schedule.

🏝️ Benefits

• Comprehensive private medical insurance for the employee and their family.

• 23 paid vacation days annually.

• 11 paid public holidays each year.

• 5 days of company-paid sick leave.

• Opportunities for English language courses.

• Support for relevant professional development.

• Access to a gym or swimming pool.

• Home Office Setup Assistance: the company provides support for purchasing essential furniture (office chair, office desk, monitor) and other items to establish a comfortable work environment.

• Co-working options available.

• Flexibility for remote work.