Technical Support Engineer

This is a fully remote position, open to applicants in Poland.

📋 Description

• You will take charge of diagnosing and resolving intricate technical issues for our clients, ensuring they can fully utilize our platform.

• Additionally, you will serve as the customer's advocate within our organization, offering essential feedback that will directly shape our product development.

• Our support team thrives on ownership and proactive engagement. You will manage each ticket from initial response to resolution, involving the appropriate individuals when necessary, and ensuring that nothing slips through the cracks.

• At Fundraise Up, AI is an integral tool, not merely an experimental one. We expect every team member to actively integrate AI into their daily tasks and enhance their proficiency as the tools advance.

⛳️ Requirements

• A minimum of 3 years of experience in technical support for a SaaS product.

• C1 level proficiency in English — both written and spoken, with the ability to communicate effectively and swiftly in a technical environment.

• A solid understanding of web technologies: HTML, CSS, JavaScript — comfortable with reading code and utilizing browser developer tools.

• Strong analytical and troubleshooting abilities — you investigate issues rather than simply relay information.

• A high ownership mindset — you follow through on tasks, meet deadlines, and communicate proactively when circumstances change.

• Availability to work from 9:00 AM to 6:00 PM Eastern Time (New York), on a fixed schedule.

🏝️ Benefits

• 31 days of paid time off.

• Fully covered telemedicine plan.

• Home Office Setup Assistance: the company provides support for purchasing furniture (such as office chairs, desks, monitors) and other items to help create a comfortable workspace.

• English language courses.

• Opportunities for relevant professional education.

• Access to gym or swimming pool facilities.

• Co-working options available.

• Remote working flexibility.