Technical Support Engineer

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Diagnosing and addressing intricate technical challenges for clients.

• Ensuring clients maximize the capabilities of the platform.

• Serving as the customer's advocate to provide essential feedback that shapes the product roadmap.

• Taking charge of support tickets from initial response to final resolution.

• Integrating AI into daily operations to improve efficiency.

⛳️ Requirements

• Over 3 years of experience in technical support for a SaaS product.

• C1 level English proficiency — both written and spoken, with the capability to communicate clearly and swiftly in a technical environment.

• A solid understanding of web technologies: HTML, CSS, JavaScript — comfortable reading code and utilizing browser development tools.

• Strong analytical and problem-solving abilities — you investigate issues rather than simply relay information.

• A high ownership mindset — you follow through on tasks, meet deadlines, and communicate proactively when changes occur.

• Availability to work from 9:00 AM to 6:00 PM Eastern Time (New York), on a fixed schedule.

🏝️ Benefits

• 31 days of paid time off.

• 100% coverage for telemedicine services.

• Home Office Setup Assistance: the company provides support for purchasing furniture (office chair, desk, monitor) and other items to establish a comfortable workspace.

• English language learning courses.

• Opportunities for relevant professional development.

• Access to a gym or swimming pool.

• Co-working space availability.

• Option for remote work.