Technical Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• A Technical Support Engineer is tasked with diagnosing and resolving tier II support tickets.

• Collaborate across various departments including Tier I, DevOps, Developers, and Service teams to maximize the effectiveness of our products by assisting our customer base.

• Effectively communicate with external clients and offer pre-implementation assistance.

• Serve as a liaison for project managers, providing technical guidance for projects.

• Leverage advanced analytical and troubleshooting abilities to resolve technical challenges.

• Maintain team documentation to ensure consistent operations and facilitate knowledge sharing.

⛳️ Requirements

• One to three years of experience in customer support, preferably in SaaS.

• Proficient in Microsoft Office Suite.

• Exceptional presentation, writing, organizational, analytical, and problem-solving skills.

• Experience with Zendesk, SalesForce, ServiceCloud, or similar applications is preferred.

🏝️ Benefits

• Travel required up to 1-2 times per year.