Technical Support Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Acting as the primary authority on the Microsoft Dynamics 365 CRM platform.

• Offering comprehensive assistance for Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security frameworks.

• Taking responsibility for technical challenges, fully grasping customer requirements, and efficiently applying the escalation process for intricate solutions.

• Organizing and prioritizing a variety of support inquiries from a substantial user base with exceptional attention to detail.

• Diagnosing and resolving issues and problems through phone, email, and remote meetings within established SLAs.

• Working closely with engineering and product delivery teams to gain a thorough understanding of product functionalities and project specifications.

• Possibly engaging in project management and support service management tasks.

⛳️ Requirements

• Over 3 years of demonstrated functional expertise in Microsoft Dynamics CRM.

• A bachelor's degree in any discipline, preferably with or currently pursuing Microsoft Dynamics CRM certifications.

• Proven experience in user configurations and data import/export processes within Microsoft Dynamics CRM.

• Background in a customer-facing support role with a strong emphasis on customer service.

• Professional command of English, with outstanding interpersonal and communication abilities, capable of engaging effectively with individuals at all levels.

• Familiarity with XRM Toolbox is considered a plus.

• Skilled in debugging applications.

• Basic understanding of database technologies.

• Advanced skills in Microsoft Excel, including formulas and pivot tables.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Comprehensive health and wellness benefits.

• Flexible working arrangements.